We collect basic website visitor information on this website and store it in cookies. We also utilize Google Analytics to track page view information to assist us in improving our website.
We collect basic website visitor information on this website and store it in cookies. We also utilize Google Analytics to track page view information to assist us in improving our website.
At StL Diagnostic Imaging, we are committed to providing our patients with a high level of service.
The purpose of the complaints process is to create a transparent and fair method of responding to external complaints. We are committed to ensuring that all patient complaints are dealt with thoroughly and promptly.
If you have a complaint concerning the care you have received, an experience with StL Diagnostic Imaging or in any relation to the operation of the clinic, please feel free to contact our management team by email at info@stlimaging.ca
All complaints, either written or verbal, will be investigated and a response will be provided to you within ten business days. If the complaint alleges harm or risk of harm, it will be addressed promptly.
If for some reason you are not satisfied with the resolution of the complaint, or if you are of the opinion we have not
dealt with the complaint in a timely manner, it is your right to bring this concern to the Patient Ombudsman under the
Excellent Care for All Act, 2010.
Patient Ombudsman
Box 130, 77 Wellesley Street West
Toronto, Ontario
M7A 1N3
Phone: 416-597-0339
Toll Free: 1-888-321-0339
TTY: 416-597-5371
Fax: 416-597-5371
Website: https://patientombudsman.ca/